QuadReal Privacy Policy


Last Update: February 1, 2018

QuadReal Residential Properties LP (“QuadReal”, “we” or “us”) is committed to maintaining trust with the people who use our products and services. This Privacy Policy describes how we collect, use and disclose Personal Information (as defined below). This Privacy Policy was created to inform you of our commitment to protecting your Personal Information and is based on the principles in Schedule 1 of the federal Personal Information Protection and Electronic Documents Act.


This Privacy Policy applies to the collection, use and disclosure of Personal Information by QuadReal, including Personal Information we collect or receive through our website (www.quadrealres.com) and all its related webpages and websites (including without limitation any mobile optimized website) (collectively, “Website”).

The Website contains links to or may be linked to by third party websites (the “Linked Sites”) that are not controlled or operated by QuadReal. The Linked Sites are maintained by the third parties who have their own website privacy policies and their own terms and conditions of use. This Privacy Policy does not apply to any of the Linked Sites and QuadReal is not responsible for any Personal Information disclosed by virtue of those Linked Sites or for the privacy practices of any operators or sponsors of the Linked Sites. To determine how Personal Information will be treated when accessing or using the Linked Sites, you must read the website privacy policy, if any, that applies to each of the Linked Sites.

We may partner with third party service providers and vendors in the course of delivering QuadReal products and services. This Privacy Policy only applies to the Personal Information that QuadReal collects and uses, or is supplied, through the operation of the Website and QuadReal products and services. Any Personal Information disclosed to any third party service providers is dealt with in accordance with the privacy policies adopted by each of those service providers.


By providing your Personal Information to QuadReal, accessing or using the Website or any QuadReal products and services you are agreeing that QuadReal may collect, use and disclose your Personal Information in accordance with this Privacy Policy. If you do not agree with this, you must not access or use the Website or any QuadReal products and services.

QuadReal may, at any time without notice or liability, revise this Privacy Policy and post such revisions on the Website. Such changes will take effect immediately upon posting. For your convenience, the last revised date of the current Privacy Policy will be posted at the top of this page. By continuing to interact with us following such changes, including by using our Website, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Privacy Policy, please do not continue using or accessing the Website or any QuadReal products and services.


For the purpose of this Privacy Policy, “Personal Information” means information about an identifiable individual (including any “Personal Information” as such term is defined in the Personal Information Protection and Electronic Documents Act, Canada or the Personal Information Protection Act, British Columbia), that we collect or receive. See “Collection of Personal Information” below for a more detailed list of the various reasons why QuadReal collects Personal Information.

Personal Information, however, does not include any information that is solely used to communicate with you in relation to your employment, business or profession, such as your name, position name or title, work address, work telephone number, or work email address.


QuadReal collects Personal Information in a variety of ways: directly from you when you provide it, indirectly from your devices and online use, and from other third parties. We describe these ways in more detail below.

From you directly: We may collect Personal Information when you provide your information to us directly, such as when you contact us, enter your Personal Information on our Website or fill out a rental or job application.

For example:

  • We may collect and use the Personal Information that you provide to us via your resident portal account: for instance, your name, email address, country of residence and/or other registration or application information.
  • If you apply to rent one of our suites, you may be asked to provide your address, driver’s license number, year of birth, property ownership status, mortgage/rent payment, balance, social insurance number (optional), employment information/history, reference information, income and banking information.
  • Some payment information (for instance, bank account number) so that we can process and reconcile rent transactions.
  • Information about your tenancy, such as confirmation of insurance and utilities, service issues in the suite, move dates, parking requirements, permitted guests and visitors, names of persons residing in suite, emergency contact information, vehicle information including license plate numbers, and special needs of owners (for fire evacuation, security and accessibility).
  • Name and contact information may be collected if you participate in one of our social media forums or an online chat (where available) with one of our QuadReal representatives so that we can locate our discussion and follow-up with you if necessary.
  • We may collect information about you offline, such as when you visit QuadReal offices or properties, attend one of our events, sign up for a contest, place a service request (either online or over the phone), or contact our customer service.
  • Images, movements, actions, or other identifiable information about our residents and visitors may be captured by video equipment monitoring the common areas at our properties. The purpose of such monitoring is to enhance security, safety and reasonable use and enjoyment by all lawful users of the property.

From your devices: We collect Personal Information from your devices, including:

  • Through our digital services, including our Website, our software applications, social media pages, and in e-mail or text messages and when you log on or use our wi-fi networks.
  • Automatically when you use a browser or your device. This information may include your Media Access Control (MAC) address, type of computer or device, screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the services (e.g. the RentCafé  App) you are using.
  • Automatically when you visit our Website, via cookies, web beacons and other digital markers:


  • QuadReal or our advertisers or other third parties may send a “cookie” to a person’s computer. A cookie is a small piece of data that is sent to an individual’s Internet browser from a web server and stored on a person’s computer hard drive and that can be re-sent to the serving website on subsequent visits. A cookie, by itself, cannot read other data from the computer’s hard disk or read other cookie files already on the computer.
  • QuadReal, its advertisers and other third parties may use cookies to identify and keep track of, among other things, those areas of the website and third party websites that individuals have visited in the past in order to enhance their next visit to the website. QuadReal also gathers statistical information about the usage of the digital services in order to continually improve their design and functionality, understand how the digital services are used, and assist us with resolving questions regarding the digital services.
  • Cookies also allow QuadReal, in the case of our third party advertisers, to provide individuals with online advertising and to customize the sort of advertisements advertisers provide. Cookies may also be used in online advertisements to see how individuals interact with QuadReal advertisements. Individuals may be able to choose whether or not to accept cookies by changing the settings of their Internet browser, but some functionality of the website may be impaired or not function as intended.

Web Beacons

  • Some of QuadReal’s web pages and electronic communications may contain web beacons (sometimes referred to as “pixel tags”). Web beacons collect only limited information, including a cookie number; time and date of a page view; and a description of the page on which the web beacon resides. We may also carry web beacons placed by third party advertisers. These web beacons do not carry any Personal Information and are only used to track usage of the website and activities associated with the website.

Unique Identifier

  • We may assign users a unique internal identifier to help keep track of their future visits. We use this information to gather aggregate demographic information about users, and we use it to personalize the information users see on the website and some of the electronic communications users receive from us (if they have they provided their consent to receive such communications). We keep this information for our internal use, and this information is not shared with others.

From other third parties: We may also collect Personal Information from other sources, such as our affiliated companies (including QuadReal Property Group Limited Partnership), retailers, consumer reporting agencies, government agencies, insurance providers and others. For example:

  • We collect credit information from credit reporting agencies if you apply to rent one of our suites or agree to be co-signor or guarantor of an applicant.
  • If you are an applicant for employment, we may obtain information about you from government agencies in order to ensure that you have not violated the law;
  • We also may receive information about you from other sources, such as public databases, joint marketing partners, third-party repair or service centers, and social media platforms.


We identify to you the purposes for which we collect your Personal Information at or before the time of collection. We make this information available to you through this Privacy Policy, our Website and privacy notices in rental agreements.

We do not collect, use, or disclose Personal Information for a new purpose that was not previously identified without, first, explaining the new purpose to you and, second, obtaining consent.

We collect and use Personal Information for many purposes, including to:

  • Provide you with QuadReal products and services and related activities, such as administering your suite services, managing move in/out dates and arranging suite viewings;
  • Share with our affiliated companies (including QuadReal Property Group Limited Partnership) to manage your tenancy, the building and related business purposes;
  • Communicate with you, such as when you call us; make a request or inquiry; enter a contest or sweepstakes; complete a survey; or share a comment or concern. As well, we use this information to respond to and investigate your inquiries, send you newsletters, brochures, alerts or other materials; to request and provide feedback; and to facilitate social sharing and communication;
  • Facilitate a payment and provide related customer service;
  • Improve our products and services through quality assurance and improvement activities, including to develop and promote new products and services; to improve or modify our existing products and services; and to analyze and improve the safety and security of our products and services.
  • Monitor building and suite performance, including delivering any services requested by you; and complying with legal and contractual requirements;
  • Perform analytics, such as to understand and improve how people use our Website (e.g. Google analytics), mobile applications, and products and services; generate insights and understand how people interact with us;
  • Operate and improve upon our business and lawful business activities; to maintain our programs, accounts, and records; for research; to determine your satisfaction with our products and services; to detect and prevent fraud or misuse of our products and services; and
  • Defend or protect ourselves, and our tenants, employees or third parties, from harm or in legal proceedings; protect our rights; protect our security and the security of our tenants, employees, and property; respond to court orders, lawsuits, subpoenas, and government requests; address legal and regulatory compliance; and notify you of safety and security issues.


We limit the collection of Personal Information to that which is necessary for the purposes identified to you, and collect Personal Information through fair and lawful means. For example, we limit the collection of your financial and contact information by only collecting the information deemed necessary to process a transaction and for business purposes.


We do not use or disclose your Personal Information for purposes that are not identified at the time of collection, except with your consent or as otherwise required or permitted by law. QuadReal does not sell, rent or share its tenant lists to third parties for marketing purposes.

We may disclose Personal Information to third parties, including the following:

  • To credit reporting agencies, government institutions (e.g. departments of motor vehicles or other relevant agencies), and insurance providers in order to process your lease or other tenancy interaction;
  • To social media account providers, if you connect your social media account with a QuadReal account; and
  • To business partners, such as utility providers not owned by QuadReal.

On rare occasions, we may disclose Personal Information without your knowledge or consent where we are required or permitted by law to do so (e.g. in response to a warrant or subpoena, in an emergency that threatens life or safety, etc.). When we are required or permitted by law to disclose Personal Information, we take reasonable steps to verify the lawful authority (where applicable) for the request and we disclose only the information that is legally required or otherwise permitted to be disclosed.

If QuadReal is a party to a business transaction (as set out in applicable privacy legislation, and which includes the purchase, sale or other acquisition or disposition of QuadReal or a part of QuadReal), we may disclose your Personal Information to the other party or parties to the business transaction for the purposes of their due diligence investigations. If the business transaction is completed, the parties to the transaction may use and disclose your Personal Information for carrying on the business or activity that was the object of the transaction, in accordance with privacy legislation.

Aside from disclosures such as those above, we may share Personal Information with our service providers and business partners when necessary to perform services on our behalf, such as:

  • With third parties that provide services to QuadReal, such as web hosting, data analytics, payment processing, IT services, customer service and similar processing activities.
  • With our business partners to help develop and market programs, products and services and present targeted content including targeted advertising.

Each of our service providers is required by contract or other binding means to comply with our privacy standards to protect the privacy of your Personal Information, and to only handle your Personal Information for QuadReal’s purposes (and not for its own purposes).

You may always choose not to supply us with your Personal Information. However, if you choose not to supply us with your Personal Information, it may impact our ability to offer you our products or services or respond to your needs.


We protect Personal Information against loss, theft, and unauthorized access, disclosure, copying, use, or modification with security safeguards appropriate to the sensitivity of the Personal Information. We protect Personal Information regardless of the format in which it is held.

At QuadReal, we comply with industry practices and employ reasonable security procedures to protect Personal Information in our custody and control.  These include, but are not limited to, the following safeguards:

  • Administrative Safeguards: We employ reasonable administrative safeguards, such as this Privacy Policy, confidentiality agreements, and contracts, to ensure that all QuadReal employees (permanent and contract) access Personal Information for authorized purposes only.
  • Technical Safeguards: We employ reasonable technical safeguards, such as passwords, encryption, clear screen policy, the use of closed networks, and role-based access controls, for information systems from which Personal Information may be accessed.
  • Physical Safeguards: We employ reasonable physical safeguards to protect Personal Information, such as by locking filing cabinets and by restricting physical access to offices and data centres.

We also protect the Personal Information we destroy and dispose of in order to prevent unauthorized parties from gaining access to the information during this process.

Unfortunately, no data transmission or storage system is guaranteed to be 100% secure. If you have any reason to believe that your resident portal account, transaction or information is no longer secure, you should contact us immediately (see the “How to Contact QuadReal” section below.)

Currently, QuadReal retains all Personal Information it collects or receives on secure servers located in Canada.

Please note that QuadReal’s service providers may store or process Personal Information in countries other than Canada. Those countries may not have the same data protection laws as Canada. When we transfer Personal Information for processing by service providers in other countries, we will protect it as described in this Privacy Policy. By using our products and services, or otherwise providing information to us, you consent to the transfer of your Personal Information to countries outside of Canada.


At QuadReal, we make available to you specific information about our policies and practices that relate to the management of your Personal Information. We make this information available to you in this Privacy Policy and via our Privacy Officer (see “How to Contact QuadReal” section below).

The management of your Personal Information by our business partners is governed by the privacy policies of those businesses and is not the responsibility of QuadReal. Please contact these businesses directly for information about their respective data management practices.


We make reasonable efforts to ensure that Personal Information we use or disclose is as accurate, complete, and up-to-date as is necessary for the specified purpose.

Some Personal Information can be modified or corrected by you if you log in to your resident portal account to make such changes. You may also contact us should your information (e.g. address, vehicle ownership information) change (see “How to Contact QuadReal” section below).

Upon written request, we will inform you of the existence, uses, and disclosures of your Personal Information and give you access to that information, except where we are restricted from doing so by law. You should make clear in your request what information you would like to have changed, whether you would like to have your Personal Information suppressed from our database, or otherwise let us know what limitations you would like to put on our use of the information you have provided to us.

You can request access to your Personal Information in our custody or control by contacting our Privacy Officer (see “How to Contact QuadReal” section below). If we are unable to provide access to all of the Personal Information that we hold about you, we will provide the reasons for denying access to you.

You will be required to provide sufficient information so that we can confirm your identity and process your request. We only use the information provided to accurately locate your Personal Information.

We will respond to all requests for access to information within 30 business days from the receipt of request and at minimal or no cost to you. In the case where there is a cost associated with processing the request, we will notify you in advance. You may then choose to withdraw your request.

If you find that the information provided to you is inaccurate or incomplete, you may contact our Privacy Officer (see “How to Contact QuadReal” section below) and we will amend this information, as appropriate.

When appropriate, we will also transmit the amended information to the organizations to which we originally shared the information so that the information is correct and complete within the organizations’ records.

If we determine that it is inappropriate to amend your information, we will note this within our records.

Please note that we may need to retain certain information for recordkeeping or legal compliance purposes. There may also be residual information that will remain within our databases and other records, which will not be removed.


If you have any questions or concerns about your privacy or relating to the collection, use or disclosure of Personal Information by QuadReal, please contact:

The Chief Privacy Compliance Officer (CPCO)

800 – 666 Burrard Street, Vancouver, BC V6C 2X8

Phone: (604) 975-9095

Email: [email protected]



This privacy policy (the “Privacy Policy”) describes our company’s (“Company,” “we,” “us,” or “our,”) privacy practices regarding information we collect from persons or entities (“you” or “your”) who access our property’s RENTCafé Resident Portal website or our related mobile applications that may be available for download (collectively, the “Site”). To access the Privacy Policy of RENTCafé, please visit: https://www.rentcafe.com/apartments/privacypolicy.aspx.

PURPOSE. The purpose of this Privacy Policy is to inform you about the types of information we gather about you, including information gathered when you visit the Site, and information we may receive from third parties or affiliates in addition to that online information, how we may use that information, whether we disclose that information to anyone, and the choices you have regarding our use of, and your ability to correct, the information. Company strives to help visitors of the Site protect their privacy while using our Site.



Company may amend this Privacy Policy from time to time. Should the Privacy Policy be modified in any way, the new Privacy Policy will be posted to this webpage. As we may make changes from time to time without notifying you, we suggest that you periodically review the Privacy Policy. By using the Site after the effective date of any modification to the Privacy Policy, you expressly consent, without qualification, to the collection, use and disclosure of information, including Personally Identifiable Information (that you previously provided or later provide), as described in the new Privacy Policy.

TYPES OF INFORMATION COLLECTED. We collect two types of information: personally identifiable information and non-personally identifiable information. Personally identifiable information is information that identifies you or can be used to identify or contact you (“Personally Identifiable Information”). We also may collect information that by itself typically cannot be used to identify or contact you, such as demographic information (e.g. age, profession or gender), browser types, domain names, internet service providers, referring/exit pages, date/time stamp, operating system, clickstream data, information about you such as how you use the Site and your communication preferences, and other anonymous statistical data involving the use of our Site (“Non-Personally Identifiable Information”).

Personally Identifiable Information we collect may include, but is not limited to: your name, email addresses, postal addresses, postal codes, user Internet Protocol (IP) addresses, social security/insurance number, driver’s license number, prior addresses, monthly rent paid at prior residences, employers, job titles, income, telephone numbers, credit card information, bank account information and routing numbers, date of birth, gender, age, marital status, user name and password (if you choose to become a registered user of the Site or our products and services), emergency contact information, information about your pets, information about your vehicles including license plate numbers, and other information either desirable or necessary to provide quality services to our customers and visitors. We may also collect information about you such as your use of the Site and communication preferences.

You may choose not to provide your Personally Identifiable Information by not entering it on the Site; however, you will not be able to use certain services and features if those services and features require Personally Identifiable Information in order to function.

USE OF COOKIES AND OTHER TECHNOLOGIES. Like many other website operators, Company may use cookies to customize content specific to your interests and track your use of the Site. “Cookies” are text files that are placed on your computer and may be used to store your personal information. In addition to cookies, Company may use other now known or later developed technologies, to assist Company in observing the behavior of users visiting the Site. These technologies access individual user information but the information is used only to compile aggregated statistics about the Site’s usage.

This Site uses Google Analytics (and in the future may use other similar sites or services), a web analytics service provided by Google, Inc. (“Google”), to better assist Company in understanding how the Site is used. Google Analytics will place cookies on your computer that will generate information that we select about your use of the Site, including your computer’s IP address. That information will be transmitted to and stored by Google. The information will be used for the purpose of evaluating consumer use of the Site, compiling reports on Site activity for Company’s use, and providing other services relating to Site activity and usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. The use of cookies by Google Analytics is covered by Google’s privacy policy: https://www.google.com/policies/privacy/.

You can choose to delete existing cookies, allow or block all cookies, and set preferences for certain websites in your browser’s settings. Please note you may not be able to use the full functionality of the Site if you choose to block all cookies.

HOW WE COLLECT AND USE INFORMATION. We may collect information in several ways by your use of this Site, as well as from forms you submit to us, personal correspondence, such as emails or letters that you send to us, information you include in an application you complete on the Site, information you provide when scheduling a property visit through the Site, or any other activity through which you identify yourself to us. When you visit the Site, our servers may log your IP address, the URL of your request and other information that is provided in the HTTP header. We may also ask you to voluntarily provide us with personal information on this Site. For example, while many of the features of the Site are available without registering, you may be asked to create an account on the Site if you desire to access certain features. Further, in some instances, we may ask you to provide personal information in order to perform screening services. Although you may decline to voluntarily provide Personally Identifiable Information when asked, some features, products and services will be unavailable to you as a result.

Company may use the information collected from you to provide services which you have requested from us, including, without limitation, enabling you to use the Resident Portal. We may also use your personal information to send you targeted messages, publications, news, and information about events, special offers, promotions and benefits.

EMAIL MANAGEMENT. You may receive emails from Company for a variety of reasons. We respect your desire to manage email correspondence. If you have an account with Company on the Site, you can select your preferences through your account settings. You can also manage your receipt of certain types of communication by following the instructions included in the email we send you. Please note that, even if you unsubscribe from certain email correspondences, we may still need to email you with important transactional or administrative information.

SHARING OF INFORMATION COLLECTED. Except as set forth in this Privacy Policy or as specifically agreed to by you, we will not disclose any information we gather from you on our Site.

We may share with third parties, including, without limitation, our corporate partners, aggregated demographic and statistical information that is not personally identifiable.

Company may also disclose an individual’s personal information:

  • to a person who in the reasonable judgment of Company is seeking the information as an agent of the individual;
  • in situations where sharing or disclosing your information is required in order to offer you products or services you desire;
  • to a third party or parties, where disclosure is required or permitted by law, a judicial proceeding, a criminal investigation, a court order, or legal process;
  • if, in the reasonable judgment of Company, it is necessary to enforce compliance with our internal policies or the Terms of Use, to prevent illegal activity or suspected fraud, or to protect our Site, customers, or others; and
  • to any other entity that acquires all or a portion of our organization by merger, reorganization, operation of law, or a sale of some or all of Company’s assets.

Company may be required to use or disclose your information in connection with a legal action or other proceeding, including without limitation, in response to a court order or a subpoena/summons. We also may disclose such information in response to a law enforcement agency’s request.

HOW WE STORE YOUR INFORMATION. Company is committed to protecting the security of any personal information you provide to us. We maintain commercially reasonable safeguards to maintain the security and privacy of personal information that you provide to us. In spite of these protections, Company cannot guarantee the security of any data submitted over the Internet. After your information reaches Company, however, it is protected by procedures and technology designed to block reasonably foreseeable intrusions by unauthorized third parties. We may store and process your personal information in the United States or Canada or any other country in which we or our agents maintain facilities. By using the Site, you consent to the transfer of your information among these facilities, including those located outside your home country.

THIRD-PARTY WEBSITES. This Privacy Policy applies solely to information collected by Company. This Privacy Policy does not apply to other websites that are accessible through this Site, including but not limited to any third-party websites.

DATA RETENTION. In order to provide you with the products and services you request, answer questions you may have about the products and services provided, and for our own accountability to external regulatory bodies, we retain your information for a period deemed reasonable under the circumstances. Information stored is removed, destroyed, or deleted from time to time when it appears we will no longer have a need to contact you. Retention periods may be extended if we are required to preserve your personal data in connection with litigation, investigations and proceedings, or if a longer retention period is required or permitted by applicable law.

ACCESSING, REVIEWING AND CHANGING YOUR PERSONAL INFORMATION. You can see, review and change most of your personal information by logging into your account on the Site and editing your Account Profile or by contacting us at the addresses below. If your personal information changes or is inaccurate, you must change it promptly.

There may be circumstances where your personal information is not accessible, reviewable or able to be modified by you through your account. With some exceptions, you have the right to see what personal information we hold about you. We can help you identify what records we might have about you and we will also try to help you understand any information you do not understand. We may need to confirm your identity before providing you with this access, and we reserve the right to charge a nominal fee for such requests. In some cases, we may require that your request to us for access be made in writing. If we cannot give you access, we will tell you within 30 days or as soon as reasonably practicable and provide you with a reason, as best we can, as to why we cannot give you access.

RIGHTS OF INDIVIDUALS. Site users who wish to correct, update, change, or erase the information they submit on the Site should be able to go back to the applicable web form or their account to edit their user or organization record. For additional information or problems accessing your information from such page, please contact Company using one of the methods listed below.

If you consider that we have processed your personal data in violation of applicable law and failed to remedy such violation to your reasonable satisfaction, you may also lodge a complaint with the data protection supervisory authority in your country.


If you have questions regarding this Privacy Policy or the use of information collected, please contact your property manager.

Canada. To the extent it is applicable, this policy is made under the Personal Information Protection and Electronic Documents Act. There are some rare exceptions to the commitments set out above.

For more general inquiries, the Information and Privacy Commissioner of Canada oversees the administration of the privacy legislation in the private sector. The Commissioner also acts as a kind of ombudsman for privacy disputes. The Information and Privacy Commissioner can be reached at:

Address: 112 Kent Street, Ottawa, ON K1A 1H3
Phone: (613) 995-8210
Toll-free: (800) 282-1376
Facsimile: (613) 947-6850
TTY: (613) 992-9190
Website: www.priv.gc.ca/en/

Updated: June 17, 2019